Dr. William Bernstein
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The Misery of Customer Service

The Misery of Customer Service

by admin | Dec 3, 2022 | Cognitive Dissonance, customer service, Dishonesty, Health insurance, MBA

I just spent literally 2.5 hours getting a new health insurance policy. I spent 2 hours attempting to purchase an account with a computer company. Through both these calls, I was subjected to various sales pitches, suggestions to use online service sites, long wait...

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Dr. William Bernstein is an author of psychology. He trained in biology, neuropsychology, psychopharmacology, psychoanalysis, social, organizational, and medical psychology.

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